Customer Success Manager

Location: Boston, MA

Type: Full Time

Min. Experience: Mid Level

About us

Wiser is the leading provider of actionable data for better decisions. Wiser collects and analyzes online and in-store data with unmatched speed, scale and accuracy. The Wiser platform then blends these insights with advanced workflow software to drive business value for brands and retailers. Using a unique combination of data science and human validation, Wiser offers integrated solutions for every aspect of retail, all in one place

Job Description:

Unique opportunity to jump into the business side of a fast growing startup and make a meaningful impact on one of the core drivers of our success. If you are driven by your concern for others, are analytical by nature, and want an opportunity to grow with a company in an environment with smart down-to earth people, you’re in the right place!


We are looking for a Customer Success Manager to join the business team at Wiser Solutions. This role has a broad range of responsibilities that will grow as you do. Your main responsibilities will include:

  • Scoping, communicating, and project managing customer deliverables across data science, engineering, and product teams
  • Serving as the primary contact for on-boarding, training, and support for your customer group. (We do have separate support and on-boarding teams for complex accounts, however)
  • Capturing, quantifying, and communicating customer feedback to the Sales, Marketing, Product, and Management teams
  • Proactively creating individual analysis, communal resources, and processes to surprise and delight our customers
  • Analyzing customer behavior in our application and presenting findings company-wide (as well as taking action to improve customer engagement & retention)
  • Leading client meetings and presenting analysis and quarterly business reviews.
  • Working with clients and internal sales team to grow accounts and negotiating client contracts and renewals.

Skills and Qualifications

  • Strong customer orientation and sense of empathy (Prior c­lient service positions are a plus)
  • SQL experience is preferred
  • Analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint 
  • Ability to communicate clearly and effectively (cross-team or client communication experience is a plus)
  • Strong follow through, organizational abilities, and time management skills are required
  • Demonstrated ability to manage multiple large responsibilities simultaneously
  • 3-5 years of professional experience in a role that blends customer focus and analytics
  • College degree with good track record
  • Can-do, positive attitude
  • Maintain regular and reliable work attendance

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel - Occasionally as needed, up to 20% (i.e. client or business meetings)

Work Environment - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit for prolonged periods of time; balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee is required to operate essential office equipment, such as computer/laptop, phone, printer, copier, keyboard, mouse, and other office equipment on a regular basis.

EEO Statement - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

EEO is the Law. Click here to view your rights.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
LinkedInLinkedIn profile URL:
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*